Frequently Asked Questions

How can I order?

You can order easily from our website, when you find a product you like, just add it to your cart and go to checkout to follow the steps and complete your purchase.

You'll get an email with your order confirmation and another email once your order is fullfilled with the tracking number.

You can always contact us here

What payment methods do you accept?

For now we just have Paypal as a payment method. We're hardly working to add more methods for our customers.

Do you ship worldwide?

Yes, we ship worlwide. To see shipping rates go to our Shipping page

Why does my order takes longer to arrive?

Our products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

Do you accept returns/refunds?

Yes, we accept returns and refunds until 30 days after your purchase.

Go to our Refund Page to check our policy.

Where can I contact you?

You can write to us in our Contact page or directly to our email: support@insilon.com